Does Sidetalk provide a chat feature for direct communication with staff?

Last Updated: February 21, 2026

Communication with human agents is possible when connected to messengers such as KakaoTalk Channel or Naver TalkTalk.

However, for the website widget, Sidetalk aims for fully automated operation and does not provide a direct chat feature with staff.

Simple and repetitive inquiries are handled 100% by AI, while only in-depth consultations are guided to designated channels (phone/board), dramatically reducing CS staff workload fatigue.